Payment Policy

Accepted Payment Methods

Ellis & Morgan accepts the following secure payment methods:

Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.

Available payment methods are displayed during checkout and may vary depending on the customer’s device or payment provider. All payments are processed in real time at the time the order is placed.

Transaction Currency

All transactions on the Ellis & Morgan website are processed in British Pounds (GBP). Prices shown at checkout represent the total amount charged, including any applicable taxes.

Secure Payment Processing

Payments are processed through trusted third-party payment providers using industry-standard security measures, including encryption. Ellis & Morgan does not store full payment card details on its servers.

Payment Confirmation

After a successful payment, customers receive an order confirmation email with their order details. This confirms that payment has been received and that the order is being prepared. If a confirmation email is not received, customers are advised to check their spam or junk folder or contact customer support.

Failed or Declined Payments

If a payment is declined, customers should verify their payment details and available balance. If the issue persists, customers are advised to contact their bank or payment provider for further assistance.

Billing Errors and Disputes

If a customer believes there has been a billing error or an unauthorised charge, they should contact Ellis & Morgan as soon as possible. All billing concerns are reviewed carefully and handled in a timely manner.

Shipping Policy Reference

Ellis & Morgan currently ships exclusively within the United Kingdom. Shipping is provided free of charge. Estimated delivery times and full details are outlined in the Shipping Policy.

Returns and Refunds Reference

Returns and refunds are handled in accordance with the Return and Refund Policy. Full details regarding eligibility and processing timelines are available on that page.

Privacy and Data Use

Personal information provided during checkout is used solely to process payments, fulfil orders, and provide customer support, in accordance with our Privacy Policy.

Customer Support

Store name: Ellis & Morgan
Company name: JWK E-com
Chamber of Commerce (KvK): 91469457
Warehouse Address: 5a, St Andrews Road, Reading, RG4 7PH, United Kingdom
Company Address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Email: info@ellisandmorgan.com
Phone: +44 118 230 4375
Conact: Contact Page

Customer service hours (GMT):
Monday – Friday, 09:00 – 17:00
Saturday and Sunday: Closed