Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We appreciate your visit to our website at www.votole.com and thank you for your interest in our store. This Privacy Policy explains how we handle your personal data when you use our website. Personal data refers to any information that can identify you personally.

1.2 The controller responsible for processing personal data on this website in accordance with the General Data Protection Regulation (GDPR) is Votole.

For any privacy-related questions, you can contact us at:

Email: info@votole.com

1.3 For security reasons and to protect the transmission of personal data and other confidential information (such as orders or contact inquiries), this website uses SSL or TLS encryption. You can recognise a secure connection by the “https://” in the address bar and the lock symbol in your browser.

2) Data Collection When Visiting Our Website

When you visit our website without registering or submitting information, we automatically collect certain technical data that your browser sends to our server. These so-called server log files are necessary to display the website correctly.

The collected data may include:

• The website pages visited
• Date and time of access
• Amount of data transmitted
• Source or referral from which you reached the page
• Browser type and version
• Operating system used
• IP address (anonymised where applicable)

This processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in maintaining the stability and functionality of our website.

3) Cookies

Our website uses cookies to improve your browsing experience and enable certain functions.

Cookies are small text files stored on your device. Some cookies are temporary and deleted after your browser session ends, while others remain stored on your device to recognise your browser on future visits.

Cookies may process information such as browser type, location data and IP address. They help simplify processes such as remembering your shopping cart or user preferences.

Processing takes place in accordance with:

Art. 6(1)(b) GDPR – for contract fulfilment
Art. 6(1)(f) GDPR – for our legitimate interest in improving website functionality

You can configure your browser settings to notify you when cookies are set, accept cookies selectively, or disable them entirely. Please note that disabling cookies may limit certain website features.

4) Contacting Us

If you contact us, for example through our contact form or by email at info@votole.com we collect the personal data you provide.

This information is used solely to process your request and communicate with you.

Processing is carried out according to Art. 6(1)(f) GDPR based on our legitimate interest in responding to inquiries. If the contact relates to a contract, processing is based on Art. 6(1)(b) GDPR.

Your data will be deleted once your request has been resolved unless legal retention obligations apply.

5) Data Processing for Customer Accounts and Orders

In accordance with Art. 6(1)(b) GDPR, we collect and process personal data necessary to fulfil orders and manage customer accounts.

The collected information is visible in the respective input forms during checkout or account creation.

Customers may request account deletion at any time by contacting info@votole.com

Your data is stored for the duration necessary to process the contract and in accordance with applicable tax and legal retention periods.

6) Use of Your Data for Direct Marketing

6.1 Email Newsletter

If you subscribe to our newsletter, we may send you updates about new products, offers and promotions from Votole.

Only your email address is required to subscribe. Additional information is optional and used for personalisation.

We use a double opt-in system, meaning you must confirm your subscription via a verification email.

You can unsubscribe at any time using the link in our emails or by contacting info@votole.com

6.2 Newsletter for Existing Customers

If you provide your email address during a purchase, we may send you information about similar products.

This is based on Art. 6(1)(f) GDPR, our legitimate interest in personalised marketing.

You may object to receiving such messages at any time by contacting info@votole.com.

7) Data Processing for Order Fulfilment

7.1 In order to deliver your order and process payments, personal data may be shared with shipping providers and payment processors where necessary.

This processing is carried out in accordance with Art. 6(1)(b) GDPR.

7.2 Payment Providers

Payments may be processed through trusted payment providers.

These providers may process personal and payment data as required to complete the transaction.

For further information, please consult the privacy policies of the respective payment providers.

8) Review Reminders

With your consent, we may send you a one-time email requesting feedback or a review regarding your purchase.

You may withdraw your consent at any time by contacting info@votole.com

9) Social Media Plugins

Our website may include social media features or plugins from platforms such as Facebook, Instagram or other social networks.

These plugins allow users to share content or interact with social media platforms. Data processing may occur when these features are used.

Please consult the respective privacy policies of these platforms for further details.

10) Online Marketing

We may use online advertising services to promote our products and measure the effectiveness of advertising campaigns.

These tools may use cookies or similar technologies to analyse user interactions with advertisements.

Processing takes place based on Art. 6(1)(f) GDPR in our legitimate interest to optimise marketing activities.

11) Web Analytics

Our website may use analytics tools such as Google Analytics to understand how visitors use our website.

These services help us analyse website traffic and improve our services. IP addresses may be anonymised where applicable.

Users can prevent tracking by adjusting their browser settings or using available opt-out tools.

12) Retargeting and Remarketing

We may use remarketing tools to display relevant advertisements to users who have previously visited our website.

These tools may store cookies on your device to analyse browsing behaviour.

You can control these settings through your browser or through advertising preference tools provided by major advertising platforms.

13) Rights of the Data Subject

Under the GDPR, you have the following rights regarding your personal data:

• Right of access to your personal data (Art. 15 GDPR)
• Right to rectification of incorrect data (Art. 16 GDPR)
• Right to erasure of personal data (Art. 17 GDPR)
• Right to restrict processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to withdraw consent at any time (Art. 7 GDPR)
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise these rights, please contact info@votole.com.

14) Storage Duration of Personal Data

Personal data will only be stored for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal retention requirements.

Once the applicable retention periods expire, personal data will be deleted unless further processing is required for contractual or legal reasons.

Contact Information

Votole is owned and operated by JWK E-com, a company registered in the Netherlands. JWK E-com is responsible for the management, operations, and administration of the Votole brand.

Store name: Votole
Company name: JWK E-com
Company number: 91469457

Warehouse Address: 5a, St Andrews Road, Reading, RG4 7PH, United Kingdom

Company Address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Need assistance? Our customer support team is here to help.

Customer service hours (GMT)
Monday – Friday: 09:00 – 17:00
Saturday and Sunday: Closed
We aim to respond to all inquiries within 24 hours.

Do you have any questions? If so, please contact one of our customer service representatives.

Email: info@votole.com
Phone: +44 118 230 4375