FAQ

Frequently Asked Questions (FAQ)

Where does Ellis & Morgan ship to?

Ellis & Morgan currently ships exclusively within the United Kingdom. International shipping is not offered at this time.

How much does shipping cost?

All orders within the United Kingdom are shipped free of charge. No additional shipping fees are applied at checkout.

How long does delivery take?

Orders are processed within 1–3 business days.
After dispatch, delivery typically takes 5–9 business days.
The estimated total delivery time is 6–12 business days.

Which carriers are used for delivery?

We work with established delivery partners such as Royal Mail, Evri, and DPD. The carrier is selected automatically based on the delivery address and order requirements.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email that includes a tracking number and tracking link.

Where are orders shipped from?

Orders are dispatched within the United Kingdom through our logistics partners.
The warehouse address listed on the website is used exclusively for order processing and logistics purposes. Business registration, administration, and customer service are handled from the registered office.

Can I change or cancel my order?

If you need to change or cancel an order, please contact customer support as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What is your return policy?

Returns are accepted in accordance with the conditions outlined in our Returns & Refund Policy. Items must be unused and returned in their original condition. Customers are required to contact customer support before sending a return.

When will I receive my refund?

Once a returned item has been received and inspected, refunds are processed within the timeframe stated in our Returns & Refund Policy. Refunds are issued to the original payment method.

How can I contact customer support?

For questions regarding orders, shipping, or returns, customers can contact us using the contact details listed on the Contact page. Customer service hours are clearly stated on the website.

Customer Support

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Store name: Ellis & Morgan
Company name: JWK E-com
Chamber of Commerce (KvK): 91469457
Warehouse Address: 5a, St Andrews Road, Reading, RG4 7PH, United Kingdom
Company Address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Email: info@ellisandmorgan.com
Phone: +44 118 230 4375
Conact: Contact Page

Customer service hours (GMT):
Monday – Friday, 09:00 – 17:00
Saturday and Sunday: Closed