Frequently asked questions
Is your question not listed? Then please contact our customer service.
Frequently asked questions
How long does shipping take?
Orders are typically processed within 2–3 business days. After dispatch, delivery usually takes 4–9 business days. Total estimated delivery time is 6–12 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
What is your return policy?
We offer a 30-day return policy. To be eligible, items must be unused, in their original packaging, with tags, and accompanied by proof of purchase.
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, Shop Pay, and UnionPay.
How can I contact customer support?
You can contact our support team anytime at info@votole.com for questions about orders, shipping, returns, or refunds.